Warranty Info

Buy Tech Hub does not provide any additional warranties beyond those explicitly stated in this document. Specifically, the company disclaims any implied warranties of merchantability or fitness for a particular purpose. Furthermore, any warranties arising from customary trade practices, the conduct of dealings, or the performance of the products are also explicitly excluded. It is important to note that Buy Tech Hub serves only as a distributor and reseller, rather than a manufacturer, of the products sold.

Refurbished Product Warranty:

All refurbished products sold on Buy Tech Hub come with a 90-day replacement policy, which is 30 days for returns and 60 days for a replacement warranty. If you prefer a refund, please note that warranty coverage ends 30 days after the order is received. For more information on returns, please refer to our return policy section. 

Faulty Items under Warranty:

If you find any defects in the product you purchased, please submit an RMA request as soon as possible. Before proceeding with the RMA request, please take a moment to review and agree to the following terms and conditions:

·       Please provide the order number, purchase date, and serial number along with the pictures of the defective item so that we can locate and address the issue promptly.

·       Once we have verified the warranty status of the defective product, one of our technical experts will make every effort to address your concern through a phone call or an email.

·       If the problem continues, an RMA (Return Merchandise Authorization) number will be provided, and you are expected to adhere to our established RMA process.

·       We will conduct a thorough examination of the item upon its return and take the necessary steps to rectify any issues that may have arisen.

·       We will provide a replacement. The replacement unit may be new or of equivalent quality, with the same or similar specifications as the original.

Pricing:

The company lists prices in US dollars, excluding taxes such as duty, customs, clearance, and freight charges for international orders. However, sales tax is charged on all products sold to customers in Wyoming, and resellers residing in Wyoming must provide a valid resale tax exemption certificate to avoid paying sales tax. Failure to provide this certificate will result in the invalidation of all eligible tax exemptions, and customers will be responsible for paying the full sales tax amount.

Delivery Disputes:

All products will be shipped from the FOB Buy Tech Hub warehouse unless otherwise specified. In the event of any damage, delay, or loss during delivery or any mishandling during the delivery process, customers are responsible for contacting and dealing with their carrier service directly.

Customers are entitled to provide their shipping instructions to the carrier service during the order placement process. However, if no instructions are provided by the customer, Buy Tech Hub will select a shipping method that best suits the delivery of the customer's ordered product. The company is not responsible for any delays or damage that may occur during the freight delivery process under any circumstances. Additionally, if the customer causes a delay in shipment, the customer will be responsible for storing the ordered products at their own risk and expense.

Order Cancellation:

At Buy Tech Hub, we require written consent from either ourselves or our authorized representatives to make any changes or cancellations to orders once they have been placed. Any modifications made to an order will incur a minimum handling fee of over $25 or 15% of the order's value. If you wish to make changes to or cancel your order, please contact our customer care service or sales support during our operational hours on the same day.

Buy Tech Hub reserves the right to reject or cancel an order if a product is unavailable or on backorder. We apologize for any inconvenience this may cause and advise customers to review the stock availability of products before placing an order.

If the company is no longer carrying the product that was provided for replacement or if it is temporarily out of stock, it will be directed to the RMA department. In this situation, the customer will have two choices:

If an item is replaced or a refund is issued by Buy Tech Hub, the replacement item or refund will be of comparable value to the original item.

The value of the replacement item or refund will be determined by the current market value of the item at the time of the replacement or refund and will not exceed the original invoiced price of the item.

To ensure proper processing of any damages that may have occurred during shipping, please report any issues within two working days of delivery. To support your claim, please provide photographs as documentation. All valid claims will be promptly processed upon receipt of the returned component(s). Additionally, please retain the warranty card and a copy of the invoice for any warranty claims.

For more updates, you can reach us at:

Email: support@buytechhub.com