Return Policy

RETURN POLICY

Thank you for your purchase. We genuinely hope that the product you have purchased fulfills your expectations and meets your requirements. However, if you are not totally pleased with your purchase for any reason, you may return it to us for a full refund or an exchange. For additional information regarding our return policy, please refer to the section provided below.

RETURNS

According to the policy, items returned within 30 days of purchase must be postmarked promptly. Additionally, returned items must be in their original, unused condition, complete with all original tags and labels attached.

RETURN PROCESS

To return an item, please send an email to support@buytechhub.com to obtain a Return Merchandise Authorization (RMA) number.

Once you have obtained a Return Merchandise Authorization (RMA) number, please repackage the item in its original packaging and include a copy of your proof of purchase. Thereafter, you should return the package to the address provided by you with the return address.

Please be aware that you will be responsible for covering the cost of returning the item. To ensure proper handling and tracking, we highly recommend using a traceable shipping method for your return.

Faulty Products

If you experience any issues with your product during the warranty period, please contact us immediately. We will inspect the issue and either repair the product or provide a replacement. Please note that replacement items may carry a different FRU, spare, or part number than the original product ordered.

If a returned warranty item is tested and found to have “No Fault Found,” or if the issue is determined to be caused by hardware or software incompatibility within your setup, a $10 testing fee and a 25% restocking fee will apply.

Change / Cancellation 

You may cancel your order at any time from the moment it is placed on our website up to 14 days after the day you receive the product(s). If you wish to update your order details — including the delivery address, quantity, or cancellation request — please contact our Customer Service team as soon as possible.

If the cancellation request is received before the order has been shipped, a full refund will be issued with no additional charges. Orders canceled after delivery may be subject to upto 25% to 35% restocking fee.

Change of Mind / Non-Faulty Returns 

Unwanted items may be returned within 14 working days of purchase, provided they remain in their original condition, the packaging is unopened, and all seals are intact.

If the return is not due to an error or fault on our part, a 25%–50% restocking fee may apply. All non-defective items must be returned in a resalable condition.

Original condition means that all accessories, manuals, software, and warranty documents are included in the original packaging and are free from damage. Please note, there is a 35% to 50% restocking fee on all brand-new items that are subject to condition at the time of request.

Pricing, Description and Inventory Error

While we make every effort to ensure all product information on the Buy Tech Hub website is accurate, errors related to product descriptions, stock availability, pricing, or other details may occasionally occur due to typographical, technical, or informational issues.

Buy Tech Hub reserves the right, at its sole discretion, to refuse or cancel any order affected by such errors and to update, correct, or remove inaccurate information without prior notice. If the correct price of an item is higher than the price displayed on our website, we may either contact you for further instructions before shipping or cancel the order and notify you accordingly.

Wrong / Incomplete Product

If the products you receive are incorrect or items are missing from your order, we will work quickly to resolve the issue and provide the correct product(s).

Once your return has been received and inspected, you will receive an email confirmation notifying you of the status of your return. We will also inform you whether your refund has been approved or declined. Approved refunds will be processed and credited back to your original payment method within a 2 to 3 business days.

Please note that shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the total refund amount.

Please allow up to 2 working days for return authorization and issuance of an RMA number.

QUESTIONS?

For any inquiries or issues regarding our return policy, please feel free to reach out to us at the provided contact information.

Support@buytechhub.com.